We use the 3D Secure payment gateway for card payments and the payment gateway for netbanking. These are industry-standard secure payment methods so that we can ensure that all your online transactions at Skin18 are processed in an extremely secure environment.
Frequently Asked Questions
The 3D Secure password is an additional password that you’ll be asked to enter after entering your card details on the payment page. You’ll be redirected to your individual bank’s page where you’ll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on skin18.
Note: 3-D secure password has been made mandatory by the Bangladesh Bank to ensure safer online shopping. This will add an additional layer of security and thus, prevent misuse of a lost or stolen card, as the user will be unable to proceed unless they enter the password associated with your card, created by yourself and known only to you.
- Skin18 offers you multiple ways to pay securely. These include:
- Debit and Credit Cards
- Mobile banking
- Cash on Delivery
- EBL Skypayment
- Wallets
- e-Gift cards
- Coupon
Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team:
When our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents.
The ID documents help us ensure that the purchases were indeed made by a genuine card holder.
If you are still uncomfortable making online payments, you can use our Cash on Delivery (CoD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery to your doorstep. All you have to do is, select Cash on Delivery as your payment option during checkout.
Kindly Note:
You can only make CoD payments in Bangladesh Taka. Currently, we do not accept foreign currency or demand drafts.
Due to the limitations of the courier partners we use, CoD is not yet available for all City in Bangladesh. During the checkout process, you can use our City Finder to check if the CoD facility is available for your delivery address.
The CoD facility is only available for all orders
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on [email protected]
In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on [email protected]
- In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
- Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- For cash on delivery transactions,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
- In addition, we also provide the hassle-free option of refund through skin18 coupons, which can be used during future purchases.
You can reverse a request for redemption of Reward Points by contacting our Customer Support Team via email ([email protected]) within 48 hours of placing the order.
If you are still uncomfortable making online payments, you can use our Cash on Delivery (CoD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery to your doorstep. All you have to do is, select Cash on Delivery as your payment option during checkout.
Kindly Note:
- You can only make CoD payments in Bangladeshi Taka. Currently, we do not accept foreign currency or demand drafts.
- Due to the limitations of the courier partners we use, CoD is not yet available for all zip codes in Bangladesh. During the checkout process, you can use our Zip Code Finder to check if the CoD facility is available for your delivery address.
- The CoD facility is only available for all orders over TK500
- Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
- After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
- Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging
Skin18 ships throughout Bangladesh!
- Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
- You can track the status of your package 24 hours after your order is dispatched from our warehouse.
- Following are some our trusted courier partners:
- Pathao – www.pathao.com
- Ecourier – www.ecourier.com.bd
- Doorex- doorex.com.bd
We dispatch most orders within 1-3 business days (excluding Friday and public holidays)
- Though, we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.
- While we are trying our best to avoid this situation, these products might delay your order.
If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date
Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations.
Rest assured, you will only have to pay the shipping/CoD charge if applicable, on the first package you receive.
- We have standard shipping charges for most addresses.
- A flat TK50 charge is applied to all orders inside Dhaka and outside Dhaka 150tk
Unfortunately, skin18 does not ship outside Bangladesh at the moment. However, we are working on starting international delivery as soon as possible, so stay tuned!